Privacy Policy
ELYTRALABS LLC, a Florida limited liability company doing business as Elytra Labs (collectively "we," "us," or "our"), is the data controller responsible for processing personal information collected through elytralabs.shop. Contact: support@elytralabs.shop.
This Privacy Policy describes what personal information we collect, how we use it, who we share it with, and your rights regarding that information.
1. Information We Collect
Information You Provide
- Account information: Name, email address, password (hashed)
- Order information: Shipping and billing address, phone number, items ordered, payment method (we do not store payment card details — these are handled by our payment processors)
- Communications: Messages you send via contact forms or email
- Affiliate program: Application details, cryptocurrency wallet address (for payouts)
- Newsletter signups: Email address
Information Collected Automatically
- Usage data: Pages visited, time on site, referring URL, click events
- Device data: Browser type, operating system, IP address, device identifiers
- Cookies and similar technologies: Session cookies, persistent cookies, local storage tokens
Information from Third Parties
- Authentication providers (e.g., Google sign-in) when you choose to sign in with them
- Payment processors (transaction confirmations, but not card numbers)
- Analytics providers (Google Analytics)
2. How We Use Information
| Purpose | Legal Basis (GDPR) |
|---|---|
| Process and ship your orders | Contract performance |
| Send order confirmations and shipment notifications | Contract performance |
| Provide customer support | Contract performance / Legitimate interest |
| Send marketing communications (with consent) | Consent |
| Detect and prevent fraud | Legitimate interest / Legal obligation |
| Analyze site usage to improve our services | Legitimate interest / Consent |
| Comply with legal obligations | Legal obligation |
3. Cookies and Tracking
We use cookies and similar technologies for:
- Strictly necessary cookies: Required for the Site to function (e.g., session, cart, authentication). These cannot be disabled.
- Analytics cookies: Help us understand how visitors use the Site (Google Analytics). Set only with your consent where required by law.
- Functional cookies: Remember your preferences (e.g., loyalty point balance, saved cart).
You can control cookies through your browser settings or by using our cookie consent tool when displayed. Disabling cookies may affect Site functionality.
4. Sharing of Information
We share personal information only with:
- Service providers who help us operate the Site (e.g., Cloudflare for hosting, Firebase/Google Cloud for backend, Mailchimp/Klaviyo or similar email service for communications, Google Analytics)
- Payment processors (e.g., NOWPayments, PayPal, Venmo) for transaction processing
- Shipping carriers for delivery
- Legal authorities when required by law, court order, or to protect our rights
- Business successors in the event of a merger, acquisition, or asset sale
We do not sell your personal information.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:
- Account data: Until you request deletion or 5 years of inactivity
- Order records: 7 years (tax / legal record-keeping)
- Marketing communications: Until you unsubscribe
- Analytics data: 26 months (Google Analytics default)
6. Security
We use industry-standard security measures to protect your personal information, including encryption in transit (HTTPS), secure authentication via Firebase, and limited employee access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
For California Residents (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Access copies of your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of the "sale" or "sharing" of personal information (we do not sell, but you may opt out anyway)
- Limit the use of sensitive personal information
- Non-discrimination for exercising your privacy rights
To exercise these rights, email support@elytralabs.shop with your request.
For EU/UK Residents (GDPR)
If you are in the European Union or United Kingdom, you have the right to:
- Access your personal information
- Rectify inaccurate information
- Erase your personal information ("right to be forgotten")
- Restrict or object to processing
- Data portability (receive your data in a portable format)
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with your local data protection authority
Note: Elytra Labs ships only within the United States. EU/UK visitors may browse but cannot place orders.
8. Children's Privacy
The Site is not directed at individuals under 21 years of age, and we do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from someone under 21, we will delete it promptly.
9. International Transfers
Your information may be processed and stored in the United States or other countries where our service providers operate. By using the Site, you consent to such transfers. We use appropriate safeguards (e.g., Standard Contractual Clauses) for transfers from the EU/UK.
10. Third-Party Links
The Site may contain links to third-party websites (e.g., shipping carrier tracking). We are not responsible for the privacy practices of those sites. Review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated via the Site or email.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
Elytra Labs
700 S. Rosemary Ave, Suite 204 #2065
West Palm Beach, FL 33401
Email: support@elytralabs.shop
Website: elytralabs.shop