How can we help?

All products sold by Elytra Labs are intended strictly for in-vitro research and laboratory use only. They are not intended for human or animal consumption, diagnostic, or therapeutic purposes. By purchasing, you agree to use these products solely for lawful research applications.

We accept Crypto (Bitcoin, Ethereum, Litecoin, USDT, Solana), card & Apple Pay, PayPal, and Venmo. All options are shown at checkout — pick whatever's easiest for you.

Orders are processed and shipped within 1 business day (same day if placed before 3 PM ET). Domestic (US) shipping typically takes 2-5 business days via USPS. Tracking information is provided once your order ships. Orders placed on weekends or holidays will be processed on the next business day.

Yes! We offer free standard shipping on all orders over $150. Orders under $150 have a flat-rate shipping fee of $9.95.

All peptides are stored in temperature-controlled environments prior to shipment. Orders are packaged in insulated packaging to maintain product integrity during transit. Lyophilized (freeze-dried) peptides are stable at room temperature for short transit periods.

Yes. Our products are third-party tested and COAs are available on our Certificates of Analysis page. You can also view a product's COA directly from its product page. Need a COA for a specific batch? Just contact us.

All sales are final — due to the chain-of-custody and quality assurance requirements for research-grade compounds, we cannot accept returns or issue refunds once an order has shipped.

However, we stand behind every order with our free reship guarantee: if your package is lost in transit, never arrives, arrives damaged, or contains the wrong items, we'll ship a replacement at no cost to you. Contact support@elytralabs.shop within 14 days of expected or actual delivery with your order reference and photos (for damage claims). Approved reships go out within 24–48 hours. See our full Refund & Reship Policy for details.

We currently ship to the United States only. International shipping is not available at this time. If you'd like to be notified when international shipping opens up, reach out via our contact page and we'll keep you posted.

Unreconstituted (lyophilized) peptides should be stored in a cool, dry place away from direct sunlight. For long-term storage, refrigeration (2-8°C) or freezing (-20°C) is recommended. Once reconstituted, peptides should be refrigerated and used within the timeframe noted on the product's COA. Avoid repeated freeze-thaw cycles with reconstituted solutions.

Our Loyalty Points program rewards repeat customers. You earn 1 point for every $1 spent on orders. Points can be redeemed at checkout — every 100 points equals $1 off your order (up to 50% of your order total). Create an account to start earning points automatically with every purchase.

Yes! Our affiliate program lets you earn 20% commission on every sale you refer. Your referrals also get 5% off their order. You can apply through our Affiliate Program page. Once approved, you'll get a unique code to share and can track your earnings from your dashboard.

Yes, we offer discounted pricing for bulk and wholesale orders. Please contact us with your requirements and we'll put together a custom quote for you. We also offer automatic bundle discounts when you add multiple products to your cart — up to 15% off for 5+ items.

Once your order ships, you'll receive an email with your tracking number. You can also track your order anytime by clicking the "Track Order" link in the navigation menu and entering your order reference number and email address.