How can we help?

Once your order ships, you'll receive an email with your tracking number. You can also track your order anytime by clicking the "Track Order" link in the navigation menu and entering your order reference number and email address.

Orders are processed and shipped within 1 business day (same day if placed before 3 PM ET). Domestic (US) shipping typically takes 2-5 business days via USPS. Tracking information is provided once your order ships. Orders placed on weekends or holidays will be processed on the next business day.

All sales are final, due to the chain-of-custody and quality assurance requirements for research-grade compounds, we cannot accept returns or issue refunds once an order has shipped.

However, we stand behind every order with our free reship guarantee: if your package is lost in transit, never arrives, arrives damaged, or contains the wrong items, we'll ship a replacement at no cost to you. Contact support@elytralabs.shop within 14 days of expected or actual delivery with your order reference and photos (for damage claims). Approved reships go out within 24–48 hours. See our full Refund & Reship Policy for details.

Yes. Our products are third-party tested and COAs are available on our Certificates of Analysis page. You can also view a product's COA directly from its product page. Need a COA for a specific batch? Just contact us.

Yes, we offer discounted pricing for bulk and wholesale orders. Please contact us with your requirements and we'll put together a custom quote for you. We also offer automatic bundle discounts when you add multiple products to your cart, up to 15% off for 5+ items.